Refund Policy

Warranty Period

The deadline for requesting a refund is up to 7 days after payment confirmation. If you are not satisfied with your purchase within this period, you may request a full refund following the process outlined below.

How to Request a Refund

To request a refund, please follow these steps:

• Send an email to [email protected] with the subject line "Refund – Order #XXXX"
• Include your full name, email address used for purchase, and order number
• Provide a brief reason for the refund request

Our support team will review your request and respond within 1-2 business days.

Refund Processing and Timeline

Once your refund request is approved:

• The refund will be processed to the same payment method used for the original purchase
• Processing time is up to 7 business days after approval
• Depending on your financial institution, it may take an additional 2-3 business days for the funds to appear in your account

Exceptions and Limitations

Please note the following exceptions:

• Refund requests submitted after 7 days from payment confirmation will not be accepted
• Purchases made by mistake must follow the same refund procedure and timeline
• If you have already accessed and used a significant portion of the course materials, refund eligibility may be limited

Contact Support

If you have questions about our refund policy or need assistance with your refund request, please contact our support team:

Policy Changes

Matheus Academy reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. We recommend reviewing this policy periodically to stay informed of any updates.